Policies
Refunds, cancellation & program rules.
Effective October 29, 2026. The same terms appear at checkout and in our Terms & Conditions.
1. Cohort refunds
| Timing | Speak Steady (6 wks) | Clear in the Room (4 wks) |
|---|---|---|
| 7+ days before start | 100% refund | 100% refund |
| Less than 7 days before start, through halfway point | Prorated for unattended sessions (through end of week 3) | Prorated (through end of week 2) |
| After halfway point | No cash refund; one free seat in a future cohort within 12 months | |
Request a refund by emailing hello@steadyvoiceacademy.com or from your account. Refunds go to the original payment method within 10 business days. Employer-paid seats are refunded to the employer.
2. If we cancel or reschedule
If a cohort doesn't reach 5 participants, or a coach can't run it, we'll tell you at least 5 days before start and offer a full refund or a transfer. If a single session is cancelled, we reschedule it and provide a recording.
3. Transfers
You may transfer once to a later cohort at no charge up to 7 days before your start date.
4. Daily Delivery membership
Billed monthly until cancelled. Cancel online at any time; cancellation takes effect at the end of the current billing period. We disclose terms before billing, obtain your express consent, and send a reminder before any annual renewal or trial conversion (ROSCA; Minn. Stat. §325G.56–.62).
5. Recording policy
Sessions are recorded only after every participant consents. Recordings are available to that cohort only and deleted after 30 days. Participants may not record, screenshot or share sessions or others' practice. We never use participant clips in marketing without separate written permission.
6. Educational, not clinical
Our programs are educational and do not provide medical, psychological or therapeutic care. Coaches do not diagnose or treat any condition and will refer you to a licensed professional when appropriate. In a crisis, call or text 988 (Suicide & Crisis Lifeline) or 911.
7. Not an accredited institution
Steady Voice Academy LLC is not an accredited educational institution. Certificates of completion are not degrees, diplomas or professional certifications. Our programs are avocational, personal-development training. They are not vocational or career programs and do not lead to a license, degree or job placement.
8. No outcome guarantees
We don't guarantee promotions, employment, income or any particular result. Participant examples on this site are anonymized by role, and individual experiences vary.
9. Course materials
Materials, templates and recordings are owned by Steady Voice Academy LLC and licensed to you for personal, non-commercial use.
10. Code of conduct
Be kind, keep others' stories confidential, no harassment, recruiting or selling. We may remove a participant who violates this code; refunds in that case are at our discretion.
11. Minors
Programs are for adults 18+. We don't knowingly enroll minors.